Contact Centres

The current business climate and customer expectations demand that contact centres are required to be innovative, flexible and easily accessible.  Customers have an expectation that require you to be available when they want to speak to you, you have the technology that allows them to use whatever medium they wish and you are able to resolve their query or complaint on the first contact.  More than ever it is vital your teams of frontline and operational support staff are talented, skilled and committed and a having a staffing model that adds real value to the customer is essential.

At Premium People we understand that your business needs to evolve rapidly and how that impacts your people and requirement for staff is of paramount importance.  You may  need to ramp up significant numbers in staff within a tight deadline, need to completely change function or add to your team of experts to get maximum return on your technologies.  We also understand that it is not a one fits all approach.  The needs of a contact centre working within the travel industry are very different to an emergency response centre and we tailor our approach and methods accordingly.

The team at Premium People have extensive experience in all types of recruitment campaigns within the North East contact centre industry. 

See how our specialist services are tailored to your contact centre.

A typical campaign may include;

·          Developing creative attraction campaigns designed to generate candidate interest in your target market

·          Targeted search activity for senior or specialist roles

·          Carry out a robust assessment process capable of selecting those  candidates that meet your criteria

·          Management of candidates through notice periods to ensure they start

·          Tactfully rejecting unsuccessful candidates

·          Working with you post candidate start to support your dedication to keep attrition to a minimum

The disciplines we can support are as varied as your business but include standard contact centre roles and more difficult to fill strategic and specialist vacancies;

Customer Services                               Site Directors

Inbound Sales                                     Operations Managers

Outbound Sales                                   Team Leaders

Retentions                                           Resource Planning Managers

Travel                                                   Dialler Managers

Claims                                                  MI Analysts

With Premium People you can be assured that you would be selecting a recruitment partner that provides;

·          100% delivery

·          An honest open two way relationship

·          A partner dedicated to continuous improvement.